User manual

WHERE DOES LAB. DELIVER TO?

Lab. delivers almost everywhere. Here is a list of the country we reach.

France and DOM-TOM : métropole, Corse, Guadeloupe, Guyane, Martinique, Monaco, Nouvelle-Calédonie, Polynésie Française, Saint Barthélemy, Saint Martin

Europe : Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Leetonia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, Nederland’s, Poland, Portugal, Romania, United-Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland

World : Argentina, Australia, Bahrain, Brazil, Canada, China, South Korea, Israel, Japan, Lebanon,

New-Zealand, Singapore, Taiwan, Turkey and USA

To know the conditions, times and costs of delivery to a specific country, please contact our Customer Services.

WHICH METHODS OF DELIVERY ARE POSSIBLE?

We propose deliveries by Colissimo, Fedex and UPS, which are selected according to the nature of transport (standard, express, fragile, bulky, France or overseas…) to get your items in the best delay at the best price.

WHAT ARE THE DELIVERY TIMES?

Average delivery times
FRANCE – 2/4 working days
EUROPE – 4/6 working days
WORLD – 6/8 working days

To be noted that our items are made all year long in our French workshop. It may happen that an item is not in stock at the very moment of the order but we always manage to make it in 3 working days. The total time will then be: the time for availability of the product + to the delivery time of the conveyor to selected country. 

In case the time would be longer than expected, you’ll be always inform and free to decide to maintain or cancel your order.

WHAT ARE THE COSTS OF DELIVERY?

Delivery costs are calculated automatically according to the place of delivery, the weight and the total volume of the ordered articles, in order to ensure you as fair a cost as possible. For each order, we indicate the exact amount of the delivery costs to you once you have selected the address of delivery and the means of transport, before the confirmation of your order.

By way of indication, the average costs are:
- For FRANCE: 5€ 
- For EUROPE: 10€
- For USA: 25€
- For AUSTRALIA: 35€

HOW CAN I FOLLOW THE DELIVERY OF MY ORDER?

On your online account “MEMBER AREA”, in the section “My Orders”, you can follow the state of your order at any moment, from its preparation in our warehouses to its delivery to the address that you indicated to us.

WHAT HAPPENS IF THERE IS NOBODY TO TAKE DELIVERY OF THE PARCEL?

In the event of absence, Colissimo will leave you a delivery notice in your letter-box which will enable you to collect your parcel at the address and according to methods indicated by the transporter. The parcels are held at the Post Office for 15 calendar days. In the event of the item not being collected within the time limits stated by the transporter, the products will be returned to lab.

For deliveries by FEDEX, in the event of absence, the deliveryman leaves a transit advice note with the indication of his next passage. The Customer can call the customer services of FEDEX to fix a new delivery date which is more appropriate to him. After 3 unsuccessful passages to the delivery address, the parcel is held at the nearest FEDEX agency.

HOW IS MY ORDER PACKED?

The articles are presented in silk paper or plastic envelopes depending on the item. The whole of the articles are then packed in a standardized box.

WHAT DO I DO IF SOMETHING IS MISSING OR DAMAGED FROM MY PARCEL?

In the event of a delivery problem with your order, contact Customer Services as quickly as possible to inform us of it, via our online form or our email address contact@lab-boutique.com

WHICH ARE THE MEANS OF PAYMENT ACCEPTED BY LAB. ?

Lab. allows you to pay online by bank card: Carte Bleue, Visa and MasterCard.

ARE THE PAYMENTS BY CARD REALLY PROTECTED ?

Lab. takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via the French bank, BNP-PARIBAS which alone receives the banking information provided on the site at the time of the payment. When you enter your bank card number to pay for your purchases, in reality you transmit your banking data directly to our bank, BNP-PARIBAS, which records them in its highly-protected server. This information is not forwarded by any intermediary, not even lab., and is not stored either by our technical service providers.

ARE TAXES INCLUDED ?

The written prices include VAT for orders sent to countries part of the European Union.

For orders shipped out of European Union, prices will be written excluding VAT in the cart once the customer address is completed. To be noted that orders exported outside European Union may be charged by local customs according to the destination country legislation. The taxes will be paid by the customer to the carrier at the arrival of the good.

HOW DO I RETURN AN ARTICLE ORDERED ON THE SITE ? 

You have a legal right to 7 days as from the reception of the goods to announce to us your intention to return the product and your reason for this return.

Your request for return can be carried out by contacting the lab. Customer Services, using the contact form or email contact@lab-boutique.com.

As of reception of the return authorization email, you can return the chosen products, in their original packaging, accompanied by the invoice and the return sheet to the address indicated. The cost of returning the product is at your charge.

WHICH ARTICLES ORDERED ON THE SITE CAN BE RETURNED ?

All the products on the site can be returned, except those made in demand and called “CUSTOM-MADE” items. Returned products must be intact, in a perfect state for resale, and in their original packaging. They cannot have been used or to have suffered even minimum deterioration, and must be in a state of perfect cleanliness. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.

WHICH IS THE DEADLINE FOR RETURNING AN ITEM ?

You have a legal right to 7 days as from the reception of the goods to tell us your intention to return a product to us and the reason for this return. Once we have been informed, you must return the item to us as soon as possible and within a maximum delay of 15 days.

WHAT HAPPENS TO MY ITEMS WHEN THEY ARE RETURNED ?

Upon reception of your return parcel and the validation by our services, you will receive a confirmation email of your item having been returned. Next lab. will refund the total amount of the order. You will also receive a confirmation email for this refund.